Terms of Service

1. Acceptance of Terms

By accessing or using ShopHub's website, mobile application, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and ShopHub Private Limited ("ShopHub," "we," "our," or "us").

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age (or the legal age of majority in your jurisdiction)
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using our Services under applicable laws

If you are using the Services on behalf of a business or entity, you represent that you have authority to bind that entity to these Terms.

3. Account Registration

3.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information promptly
• Keep your password confidential and secure
• Notify us immediately of any unauthorized account use

3.2 Account Responsibility

You are solely responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Orders & Payments

4.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability
• Pricing or description errors
• Suspected fraudulent activity
• Violation of these Terms

4.2 Payment Terms

By providing payment information, you represent that:

• You are authorized to use the payment method
• You authorize us to charge the full amount (including taxes and shipping)
• All payment information is accurate and complete

4.3 Order Confirmation

An order confirmation email does not constitute acceptance of your order. It confirms we have received your order. Acceptance occurs when we ship the products.

5. Pricing & Availability

All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.

5.1 Price Changes

We reserve the right to change prices at any time without notice. Price changes will not affect confirmed orders.

5.2 Pricing Errors

If a product is listed at an incorrect price, we reserve the right to:

• Cancel the order and refund any payment
• Contact you for instructions before shipping
• Decline to honor the incorrect price

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy. Key terms include:

• Delivery timeframes are estimates only
• Risk of loss passes to you upon delivery
• We are not liable for delays beyond our control
• You must inspect products upon receipt

For complete details, please refer to our Shipping & Returns Policy.

7. Returns & Refunds

Returns and refunds are governed by our Return Policy. Key terms include:

• 7-day return window from delivery date
• Items must be unworn with original tags
• Certain items are non-returnable (hygiene products)
• Refunds processed within 5-7 business days

For complete details, please refer to our Shipping & Returns Policy.

8. Intellectual Property

All content on our Services, including but not limited to:

• Text, graphics, logos, and images
• Software and code
• Product descriptions and designs
• Trademarks and service marks

is owned by ShopHub or its licensors and protected by intellectual property laws.

8.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes.

8.2 Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer or decompile our software
• Scrape or data mine our website

9. User-Generated Content

By submitting reviews, comments, photos, or other content ("User Content"), you:

• Grant us a worldwide, royalty-free license to use, reproduce, and display the content
• Represent that you own or have rights to the content
• Agree that content will not violate any laws or third-party rights

We reserve the right to remove User Content at our discretion.

10. Prohibited Activities

You agree not to:

• Use the Services for illegal purposes
• Impersonate others or provide false information
• Interfere with the security or operation of our Services
• Use automated systems (bots, scrapers) without permission
• Harass, threaten, or abuse others
• Upload malicious code or viruses
• Resell products without authorization

11. Disclaimers & Limitations of Liability

11.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR COMPLETENESS OF CONTENT

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOPHUB SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• LOST PROFITS OR REVENUE
• DATA LOSS OR CORRUPTION
• ANY DAMAGES EXCEEDING THE AMOUNT YOU PAID FOR THE PRODUCT

12. Indemnification

You agree to indemnify, defend, and hold harmless ShopHub, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of the Services
• Your User Content
• Your violation of any third-party rights

13. Termination

We may terminate or suspend your account and access to Services at our discretion, without notice, for:

• Violation of these Terms
• Suspected fraudulent activity
• Extended inactivity
• Any other reason in our sole discretion

Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination shall survive.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal legal action, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.

15.2 Arbitration

Any dispute not resolved informally shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Mumbai, in English, by a single arbitrator mutually agreed upon.

15.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in a class action or representative proceeding.

16. Changes to These Terms

We may update these Terms periodically. We will notify you of material changes by:

• Posting the updated Terms on this page
• Sending an email notification (for significant changes)
• Displaying a notice on our website

Your continued use of the Services after changes constitutes acceptance of the updated Terms.

17. Contact Information

For questions about these Terms of Service, please contact us: