Privacy Policy

1. Introduction

ShopHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email, phone number, password)
• Place an order (shipping address, billing address, payment details)
• Contact customer support (inquiry details, communication history)
• Subscribe to newsletters (email address, preferences)
• Write product reviews (name, review content, rating)
• Participate in surveys or promotions

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Purchase history and browsing behavior
• Location data (country, city based on IP address)

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors (transaction confirmation)
• Shipping partners (delivery status updates)
• Social media platforms (if you connect your account)
• Marketing partners (lead generation)

3. How We Use Your Information

We use your information for the following purposes:

4. Information Sharing & Disclosure

We may share your information with:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, PayPal)
• Shipping and logistics (Delhivery, Blue Dart)
• Email marketing (Mailchimp)
• Customer support platforms
• Analytics and tracking (Google Analytics)

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (cart, checkout, login)
• Performance Cookies: Analyze how visitors use our site (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track browsing for personalized advertising

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability scans
• Access controls and authentication protocols
• Employee training on data protection

Payment information is processed through PCI-DSS compliant payment gateways. We do not store full credit card details on our servers.

7. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (tax records - 7 years)
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it.

8. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("Right to be Forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

8.1 Marketing Preferences

You can opt out of marketing emails by:

• Clicking "Unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting customer support

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on this page
• Sending an email notification (for significant changes)
• Displaying a notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: